iMile’s Innovation Continues

iMile created its state-of-the-art tech suite at the tech centers in Shenzhen and Hangzhou, China, with over 100 tech gurus working towards enhancing performance and increasing customer excellence while enabling the seamless digital onboarding of our business partners.
Customer Obsessed, Digitally Driven.
Technology Used by iMile Delivery

Our Tech

Order Management Systems (Clients)

Allows clients to create, push and track orders through API integration—changes of orders updated in real-time. Performance reports can be retrieved by clients facilitating complete visibility.

Tracking and Rescheduling (Customers)

Call center agents can update addresses seamlessly, and customers can track, schedule, and re-schedule their orders.

Warehouse Management System (Internal)

Operations teams can keep track of all the orders that are received and shipped from the warehouse.

Delivery Associate App (Internal)

Our delivery heroes can organize their day and foresee any challenges they might face via this app.

24/7 Support Via Chat Bots

Our 24/7 chatbot is available to customers at all times to resolve any issues they have.

Inbound and Outbound IVR

Our virtual assistant is available for customers to reach out to at all times.
"All our tech systems have been created in-house at our tech centers in Shenzhen and Hangzhou. We have over 100 tech gurus constantly working to enhance our client's and customers' experience."- Rita Huang

AI Deployed Self-Driving Vehicle

iMile's Self-Driving Vehicle
iMile, in partnership with Huawei and the Ministry of Health and Prevention (MoHAP), developed a self-driving vehicle during the pandemic that employs AI technology to dispense personal protective equipment, including masks, gloves, and sanitizers to residents and workers of a residential complex in Sharjah.

iMile, continues to innovate, paving the way to an advanced future.